Your privacy matters to us. This Privacy Policy explains in plain, professional terms exactly what personal data cil99 collects from Members, how it is used, who it may be shared with, and what rights you have over your own information.
cil99 ("we", "us", "our") operates the online betting and gaming platform at https://cil99.club (the "Platform"). As the data controller for information collected through the Platform, cil99 is committed to handling your personal data with transparency, integrity, and security.
This Privacy Policy applies to all individuals who visit, register on, or interact with the cil99 Platform, including prospective Members who begin but do not complete the registration process. It sets out our data practices in full and should be read alongside our Terms & Conditions.
By creating an account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood how cil99 processes your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to request account closure.
Plain-Language Commitment: We have written this Policy to be as clear and straightforward as possible. Legal precision is necessary, but it should never come at the expense of readability. If any section is unclear, please contact us — we are happy to explain.
The following terms carry specific meanings throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living natural person, directly or in combination with other data. |
| "Processing" | Any operation performed on Personal Data — including collection, storage, use, disclosure, and deletion. |
| "Member" | A natural person who holds a registered account on the cil99 Platform. |
| "KYC" | Know Your Customer — the identity and age verification process cil99 uses to confirm a Member's identity, age, and source of funds. |
| "Third Party" | Any natural or legal person other than cil99 and the Member to whom Personal Data relates. |
| "Data Processor" | A Third Party that processes Personal Data on cil99's behalf under a contractual data processing agreement. |
| "Cookies" | Small text files placed on your device by the Platform to recognise you across sessions and collect usage data. |
| "Sensitive Data" | A subset of Personal Data requiring heightened protection — including financial account details, government-issued identification numbers, and any data revealing health or religious information. |
cil99 collects only the data that is necessary to operate the Platform, comply with applicable regulatory obligations, and provide a safe, personalised gaming experience. The categories of Personal Data we collect are set out below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number (KTP / passport / driver's licence), photograph | Registration & KYC verification |
| Contact Data | Residential address (city, province, Indonesia), mobile number, email address, WhatsApp number | Registration & account updates |
| Financial Data | Bank account name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), account number, e-wallet identifier (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposit & withdrawal processing |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, wagering activity, preferred game categories | Ongoing Platform use |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, referring URL, session timestamps | Every Platform visit |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp messages with support, dispute records | Support interactions |
| Behavioural Data | Pages visited, features used, click-path data, time on site, deposit frequency patterns, responsible gaming flags | Cookies & analytics tools |
What We Do Not Collect: cil99 does not collect special category data such as racial or ethnic origin, political opinions, biometric data for identification purposes, or health data, except where a Member voluntarily discloses health information in the context of a responsible gaming self-exclusion request. In such cases the data is used solely to action the request and is not used for marketing or profiling purposes.
cil99 collects Personal Data through the following channels:
cil99 processes your Personal Data only where a lawful basis exists. The table below maps each processing activity to its primary purpose and the corresponding legal basis.
| Processing Activity | Primary Purpose | Legal Basis |
|---|---|---|
| Account creation & authentication | Enable access to the Platform and verify Member identity | Contract performance |
| KYC age & identity verification | Confirm that the Member is at least 21 years of age and is who they claim to be | Legal obligation |
| Deposit & withdrawal processing | Execute financial transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay and other accepted channels | Contract performance |
| Anti-fraud & AML screening | Detect, investigate, and prevent financial crime, bonus abuse, and account takeover | Legitimate interest / Legal obligation |
| Responsible gaming monitoring | Identify at-risk behaviour, action self-exclusion requests, enforce deposit limits | Legitimate interest / Legal obligation |
| Customer support | Respond to queries, resolve disputes, and maintain communication records | Contract performance / Legitimate interest |
| Platform analytics & improvement | Understand usage patterns, optimise performance, fix bugs, and develop new features | Legitimate interest |
| Personalised promotions & bonuses | Tailor bonus offers and game recommendations to individual Member preferences | Consent |
| Legal compliance & regulatory reporting | Meet obligations under applicable international gaming and financial regulations | Legal obligation |
Withdrawing Consent: Where processing is based on your consent — primarily for personalised marketing communications — you may withdraw consent at any time by contacting our support team via live chat or by updating your notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
cil99 does not sell, rent, or trade your Personal Data to third-party marketers under any circumstances. We may, however, share data with the following categories of recipients where necessary and proportionate:
No Sale of Personal Data: cil99 will never sell your Personal Data to advertising networks, data brokers, or any third party for commercial gain. This commitment applies irrespective of the commercial context and will be honoured even in the event of a change of corporate ownership.
cil99 operates as an internationally licensed platform. Some of our Data Processors and technology partners are based outside Indonesia, which means your Personal Data may be transferred to and processed in jurisdictions that have different data protection frameworks from those applicable in Indonesia.
Where such transfers occur, cil99 implements appropriate safeguards, which may include:
By using the Platform and providing your Personal Data, you acknowledge and consent to the transfer of your data to jurisdictions outside Indonesia for the purposes described in this Policy.
cil99 retains Personal Data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligation. The retention periods below represent our standard practice:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 5 years after account closure | Anti-money-laundering regulatory requirements |
| Financial Transaction Records | 5 years after the transaction date | Financial record-keeping and dispute resolution obligations |
| Gaming Session Logs | 3 years after the session date | Game dispute resolution and responsible gaming monitoring |
| Support Communications | 3 years after the last communication | Dispute resolution and service quality review |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent-based processing — data is deleted promptly on withdrawal |
| Technical & Log Data | 12 months from collection | Security monitoring and Platform performance analysis |
| Self-Exclusion Records | Indefinitely (or 10 years minimum) | Responsible gaming obligations — to prevent re-registration by excluded Members |
At the end of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data (which cannot identify you) may be retained for statistical analysis purposes indefinitely.
cil99 employs a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
Your Role in Security: While cil99 takes extensive technical and organisational measures to protect your data, your account security also depends on you keeping your password confidential, enabling 2FA, and logging out of shared devices. cil99 will never ask for your password through live chat, email, or any other channel.
cil99 uses cookies and similar tracking technologies to make the Platform function correctly, remember your preferences, and understand how Members interact with the site. The categories of cookies we use are described below:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — session management, login authentication, security tokens, and load-balancing. Without these cookies the Platform cannot operate. | No — required for core functionality |
| Functional | Remember your preferences such as language, odds display format, and previously viewed game categories to personalise your experience on return visits. | Yes — via browser settings |
| Analytical / Performance | Collect aggregated, anonymised data on how Members navigate the Platform — pages visited, features used, and error events. Used to improve Platform performance and user experience. | Yes — via browser settings |
| Marketing / Targeting | Track your activity to enable cil99 to deliver relevant promotional content and bonus offers on the Platform. Not used to serve ads on third-party websites. | Yes — by withdrawing marketing consent in account settings |
You can manage cookie preferences through your browser settings at any time. Note that disabling functional or analytical cookies may reduce the quality of your Platform experience. Disabling strictly necessary cookies will prevent the Platform from functioning correctly.
Subject to applicable law and certain limited exceptions, you have the following rights in respect of your Personal Data held by cil99:
To exercise any of the above rights, please contact our support team via live chat or at [email protected] (plain text — not a clickable link). We will verify your identity before actioning any rights request to protect against fraudulent data access claims. There is no charge for exercising your rights in ordinary circumstances.
Response Timeline: cil99 will acknowledge all privacy rights requests within 5 business days and will endeavour to action them fully within 30 calendar days. Where a request is complex or we receive a high volume of requests simultaneously, this period may be extended by a further 30 days — we will inform you if this applies and explain the reason for the extension.
The cil99 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, store, or process Personal Data relating to anyone under the age of 21.
If cil99 discovers — through KYC verification, parental complaint, or any other means — that a Member is under 21 years of age, the account will be immediately suspended, all funds (deposits minus any processing costs) returned to the original payment source, and all associated data deleted in accordance with our data retention policy. Winnings generated while underage will be voided entirely.
Parents and guardians who believe their child may have accessed the Platform and provided Personal Data are encouraged to contact our support team immediately. We treat such reports with the highest urgency and will investigate and respond within 24 hours.
21+ Age Restriction: cil99 enforces a strict minimum age of 21. Age verification is conducted as part of the KYC process for all Members. If you are under 21, you are not permitted to access or use the Platform in any capacity, and no data you have provided will be retained beyond the time required to action the account closure.
cil99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will notify active Members by displaying a prominent notice on the Platform at next login and by updating the "Last updated" date at the top of this page.
We encourage you to review this Policy periodically. Your continued use of the Platform following the posting of an updated Policy constitutes your acknowledgement of the revised terms. If you disagree with any changes, you should discontinue use of the Platform and request account closure before the updated Policy takes effect.
Where a change is required by law or regulatory directive, it takes immediate effect regardless of prior notice. In all other cases, we will provide at least 7 days' advance notice of material changes before they apply to existing Members.
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how cil99 handles your Personal Data, please reach out through any of the channels below:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection or regulatory authority in your jurisdiction. cil99 will cooperate fully with any such authority and abide by any binding determination.
Privacy Enquiry Reference: When contacting us about a privacy matter, please include your registered username or email address and a brief description of your request. This allows us to locate your records and respond efficiently. We will never ask you to provide your account password when handling a privacy enquiry.
Beyond the policy text, here is what cil99 actively does every day to keep your data secure and your rights respected.
Every byte of data exchanged between your browser and the cil99 Platform travels over TLS 1.3 — the strongest encryption protocol currently available in production environments. Sensitive fields are also encrypted at the database level with AES-256.
Your Personal Data is accessible only to cil99 staff members whose role genuinely requires it. Access to Sensitive Data requires multi-factor authentication and generates an immutable audit log. No one outside those role boundaries can view your records.
cil99 will never sell, rent, or trade your Personal Data to advertisers, data brokers, or any commercial third party. This commitment is unconditional — it applies regardless of business changes, and it will remain in force under any future ownership structure.
cil99 engages independent security specialists to conduct scheduled penetration tests and vulnerability assessments across the Platform's application and infrastructure layers. Findings are remediated promptly, and critical vulnerabilities are patched within 24 hours of discovery.
You can request access, correction, deletion, or portability of your Personal Data at any time. Our support team acknowledges privacy rights requests within 5 business days and actions them fully within 30 days — no bureaucratic runaround, no unexplained delays.
Promotional communications from cil99 are sent only where you have given explicit consent. You can withdraw that consent instantly through your account settings or by contacting support — and your preferences will be updated within one business day of your request.
cil99 combines world-class sports betting, live casino, and slot games with industry-leading data protection — so you can focus on the game, not on your privacy. Join thousands of Members across Jakarta, Surabaya, Bali, Bandung, and beyond.